General Conditions of Sale

General Conditions of Sale (GCS)

1. Introduction

These general terms and conditions of sale (hereinafter "GTC") govern all commercial relations between Pelipop.shop (hereinafter "the company"), Mr. Michel Thoury (hereinafter "the owner") and any natural or legal person (hereinafter "the customer") placing an order via our Pelipop.shop website. By placing an order, the customer acknowledges having read, understood and accepted these GTC.

2. Product Information

The essential characteristics of the products are described on each product sheet. The photographs and descriptions of the products are provided for information purposes only. We strive to make them as accurate as possible, but they are not contractually binding.

3. Price

Our product prices are listed in Euros, inclusive of all taxes (TTC), excluding delivery charges. Pelipop.shop reserves the right to change its prices at any time, but products will be billed at the rate in effect at the time the order is validated.

4. Order

4.1 Order process
To place an order, the customer must select the desired products, add them to their shopping cart, and confirm the order by following the steps indicated on the website. The customer must carefully check the information entered before finally confirming the order.

4.2 Order Confirmation
After confirming your order, a confirmation email will be sent to the address you provided. This email will summarize the contents of your order and the delivery details. If you do not receive this email, please check your spam folder or contact us.

5. Payment Terms

Payment is made upon ordering by credit card, PayPal, or any other payment method accepted by Pelipop.shop. Payment is secure, and banking information is never stored by our site.

6. Delivery

6.1 Delivery areas
We deliver to the Eurozone. If your delivery address is not listed, please contact us.

6.2 Delivery times
Delivery times are indicated when placing the order. They may vary depending on the destination and product availability. Pelipop.store cannot be held responsible for any delays attributable to postal services or carriers.

6.3 Delivery costs
Shipping costs are calculated based on the customer's weight, destination, and delivery method. Shipping costs are specified at the time of ordering before final confirmation.

6.4 Receipt of the order
Upon receipt of the order, the customer must check the condition of the packaging and products. If any damage is found, it must be reported immediately to the carrier and to [Company Name] within [indicate the time limit, e.g. 48 hours].

7. Right of Withdrawal

7.1 Withdrawal period
In accordance with legal provisions, you have 14 days from receipt of the product to exercise your right of withdrawal without having to provide reasons or pay penalties.

7.2 Return procedures
To exercise your right of withdrawal, you must inform us of your decision in writing via our contact form or by email to [contact email address]. The product must be returned in its original, complete, and unused condition within 14 days of communicating your decision to withdraw.

7.3 Reimbursement
In the event of withdrawal, we will refund the total amount of your order (excluding return costs) within 14 days of receiving the returned product. The refund will be made using the same payment method used when placing the order.

8. Warranty

Products sold on our website are covered by the legal guarantee of conformity and the warranty against hidden defects, in accordance with Articles 1641 et seq. of the French Civil Code. If a product is non-compliant or defective, you must notify us as soon as possible via our customer service.

9. Liability

Pelipop.Store cannot be held responsible for non-performance of the contract in the event of force majeure (natural disaster, strikes, etc.), nor for indirect damages resulting from the purchase or use of the products.

10. Personal Data

By placing an order on our website, you consent to the collection and processing of your personal data necessary to fulfill your order. This data is processed in accordance with our privacy policy, available on our website.

11. Intellectual Property

All elements of the site (texts, images, logos, etc.) are the property of Pelipop.Shop and protected by intellectual property law. Any partial or total reproduction is strictly prohibited without prior authorization.

12. Modification of the T&Cs

Pelipop.shop reserves the right to modify these Terms and Conditions at any time. The new Terms and Conditions will apply to orders placed after they are posted on the website.

13. Applicable Law and Disputes

These general terms and conditions of sale are governed by law. In the event of a dispute, and after an attempt at amicable resolution, the competent courts will be those of the jurisdiction of [indicate the competent jurisdiction, e.g., the commercial court of your city].

14. Contact

For any questions or complaints, you can contact our customer service at the following address:
Email: contact@pelipop.shop